Our communities are at the centre of everything we do. As we make decisions, we work with our customers and communities to understand what’s best for them. Together, we are designing energy solutions for now and for the future.

Some of the ways we do this are by: 

• involving customers in future planning
• providing information and considering community perspectives in our decision-making
• listening to our customer advocates and being guided by their advice
• funding activities and supporting our partners’ programs and events.

We are committed to keeping our communities informed and to listen to their ideas, concerns, and feedback. We help keep our customers informed through targeted customer letters and community events. We also use digital engagement tools, such as surveys, websites, social media, and SMS to increase engagement and seek feedback.