When to call us

Immediately report fallen, damaged, or broken power poles, along with any damaged pole attachments, open streetlight covers, or exposed wires, by calling  13 13 88.

If you are in a life-threatening situation, call 000 immediately

A life-threatening electrical situation should not be reported online. Electrical faults such as sparking wires or equipment, fallen powerlines and poles, exposed cables, and shocks from electrical equipment and taps should be reported by calling 13 13 88.

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Would you like to request a non-urgent inspection of an Ausgrid power pole that could be leaning, deteriorating, rusted, worn, or possibly having termites?