Councils - Ausgrid

Our customers and communities are at the centre of everything we do. We are committed to working closely with councils as we plan, construct, operate and maintain the electricity network. It is important for us to hear from you and for us to work together to achieve better customer outcomes.

Report a faulty streetlight Request a pole inspection Request tree trimming or the removal of tree clippings Report an electrical hazard Report graffiti on Ausgrid equipment

Scheduled planned outages Major projects in your area Ausgrid tree trimming schedule

Priority public lighting register Confined space register Request for ‘No Go Zone’ tree works Make an easement enquiry Safety clearance checker

Streetlights

Report a faulty streetlight within Ausgrid's network area.

Tree trimming

Request a non urgent tree inspection for vegetation growing near powerlines.

FAQ factsheet library

Need help with a particular topic? Check our factsheet library for more information.

Community batteries

Find out more about our community battery initiatives to support the growth of renewable energy sources.

Bushfire prevention

Managing risk by removing hazards from the electricity network is a responsibility shared by Ausgrid, our customers, and the community.

Ausgrid's Customer Consultative Committee members at a consultation event in 2024

Community engagement

We’re working closely with customers and stakeholders to deliver better long-term benefits for the communities we serve.

Contact us or send feedback

Use our online forms to report outages and request repairs. For other enquiries and suggestions please e-mail us at: councils@ausgrid.com.au.

In an emergency call 13 13 88 (24 hours) - for loss of supply, fallen wires, or other electrical emergencies.

General enquiries 13 13 65 (9.00am and 4.30pm Monday to Friday)