Thank you for your ongoing patience as we work to restore power to the remaining customers impacted by Wednesday's storm. Restore times will be added to the website where information is available. Read the latest update.
< Back Home > Power Outages >
Life support customers
Life support

There are times when we may need to interrupt the power supply so crews can safely carry out essential upgrades or planned maintenance to the electricity network.  If you rely on medical equipment, we encourage you to register as a life support customer.

How to register

Register or update your details to receive planned outage notifications.

Is your power out?

Check the outage map for known outages, or report an outage at your address.
North Ryde Power Restoration

Plan for a power outage

Information for life support customers during an outage including action plan

Contact us

Your safety is a priority for us. If you have any questions regarding the electricity supply to your life support equipment please contact us.
Call General Enquiries on 13 13 65 (Mon - Fri 9.00am to 4.30pm) or 13 13 88 in the event of an power outage or emergency.

If a power outage results in a life-threatening situation, call 000 and request an ambulance immediately.

Special assistance and translation services

For speak and listen services call 1300 555 727, then ask for 13 13 65. 
For TTY (teletypewriter) services call 13 36 77, then ask for 13 13 65.
To translate into your language, use our interpreter service on 13 14 50.

Printable resources

14/09/22 Ausgrid Life Support Factsheet and Action Plan 0.8 Mb 17/09/20 Ausgrid Life Support Factsheet and Action Plan (Arabic translation) 0.3 Mb 17/09/20 Ausgrid Life Support Factsheet and Action Plan (Filipino translation) 0.2 Mb 17/09/20 Ausgrid Life Support Factsheet and Action Plan (Hindi translation) 0.2 Mb 17/09/20 Ausgrid Life Support Factsheet and Action Plan (Simplified Chinese translation) 0.3 Mb 17/09/20 Ausgrid Life Support Factsheet and Action Plan (Traditional Chinese translation) 0.3 Mb 17/09/20 Ausgrid Life Support Factsheet and Action Plan (Vietnamese translation) 0.2 Mb 18/09/20 Ausgrid Life Support Factsheet and Action Plan (Greek translation) 0.2 Mb 18/09/20 Ausgrid Life Support Factsheet and Action Plan (Italian translation) 0.2 Mb 18/09/20 Ausgrid Life Support Factsheet and Action Plan (Korean translation) 0.2 Mb 18/09/20 Ausgrid Life Support Factsheet and Action Plan (Spanish translation) 0.8 Mb