You might need some information from us to help you plan your connection. For example, you might need to know what network infrastructure is nearby to get an idea of the time and costs involved in getting connected. If so, visit Apply for a connection to submit a Preliminary Enquiry and we’ll provide you with a written response.

The links below provide information on different types of connections.

• Installing solar and batteries
• Connecting a subdivision
• Decommissioning Ausgrid equipment on your premises
• Installing an embedded network (to connect your network to the Ausgrid network, and then sell electricity to multiple separately metered customers)
• Request permanently unmetered supplies (PUMS), such as traffic lights
• Moving poles or assets
• Disconnections

We can provide a short-term connection, known as ‘temporary builder’s services’ (TBS), to provide power during construction. To apply for temporary supply apply for a new or modified connection.

There is no fee for a TBS if an existing single domestic premise is being demolished and the site redeveloped for a new single domestic residence. The existing connection is ‘relocated’ on the same site with the same meter number (NMI).

To apply to connect or modify a connection for a residential or commercial premises, visit 'Apply for a Connection' and select the application form for your connection type (for example, a new connection, asset relocation, solar connection, etc). Quick reference guides will be available to support your application.

Note: The application forms ask for technical details about your connection, and many customers choose to have their electrical professional complete an application on their behalf. We strongly recommend this.

Our technical team assesses applications requiring network augmentation. These projects will be managed through the Ausgrid Connections Portal. Find out more about the process and Portal here.

Need more help? Refer to the information about the different connection types for technical information and advice on your connection. For more complex connections you may need further help from Ausgrid and can submit a Preliminary Enquiry to get connection advice.  Find out more about the Contestable Connection Process.

In the application form you need to choose a ‘connection offer’. The connection offer sets out the connection work and charges you are responsible for. All our customers have the right to propose and negotiate connection terms, and if you have a complicated connection situation you might need to do this. Most of our customers choose instead to use one of our ‘model standing offers’.

We have model standing offers to cover most connection situations and you can select one of these when you fill out your application. An advantage of choosing a model standing offer is that it might be possible to expedite your application so that you can start building your connection sooner.

There are two types of model standing offer: a ‘basic connection service’ and a ‘standard connection service’.

A basic connection service is one that can be made without major upgrades to Ausgrid infrastructure. Most connections are basic. Essentially, you just need to connect your premise to the nearest suitable connection point on the network. You don’t need to extend the network itself because there is enough capacity to support your connection. Applications for basic connections can be expedited. 

A standard connection service is one that requires Ausgrid infrastructure to be modified or new infrastructure to be built. Standard connections are more expensive and time consuming than basic connections. They are most often needed for remote properties or residential subdivisions. As well as connecting your premises to the network you may also be responsible for designing and building the needed augmentations to Ausgrid's infrastructure.

For more information see Model Standing Offers.

Ausgrid has model standing offers to cover most connection types which can be used for an expedited connection offer. Most of our customers choose this option.

You don’t have to check or sign anything. If we agree the connection details you submitted in your application match the model standing offer you selected, your contract begins on the day we received your application and is valid for one year. If you’ve not connected within the year, you’ll have to reapply to connect.

However, you have a right to propose and negotiate your connection terms via a non-expedited offer. Negotiating a connection contract may introduce significant additional time and costs to the connection process.

Your connection offer or contract will set out charges for your connection, see Our Charges for Connections. These are in addition to the costs of the electrical professionals you’ll need to design and build your connection, see 'Contestable Connection Process'.

We’ll send you a National Meter Identifier (NMI) — if you need one. You can start building your connection, see step 6.

We’ll send you a connection offer that suits the connection details you applied for. You have 45 business days to accept the offer or negotiate changes (see Negotiating a Contract below). If you accept the terms of the offer, we’ll issue you with an NMI (if you need one).

The contract is valid for one year, if you’ve not connected within the year you’ll have to reapply to connect. 

We’ll send you a design contract. You’ll need to engage an appropriate ASP to design the network changes and then submit the designs to us. Once we have certified the design we’ll make you a connection offer. You have 45 business days to accept the offer or negotiate changes (see Negotiating a Contract below). The contract is valid for one year, if you’ve not connected within the year you’ll have to reapply to connect.

If you submitted your design with your application and we’ve certified them, we’ll make you a connection offer immediately.

For an overview of connection steps see the Contestable Connection Process.

If you applied for a negotiated connection offer or if we assess that none of our model standing offers match the connection details you applied for then we’ll negotiate a connection contract. We’ll let you know within 10 business days of receiving your application if this is necessary.

Our connection negotiation process explains how we’ll arrive at a connection offer that best suits the circumstances of your connection and any costs relating to the negotiations. For information that might help you when negotiating a contract, see our Connection Policy.

We must make you a negotiated connection offer within 65 business days of receiving your connection application. This doesn’t include the time waiting for you to provide any additional information we request from you. You then have 20 business days to accept the negotiated connection offer.

For a new connection you can use your National Meter Identifier (NMI) to arrange a contract with an electricity retailer who will provide you with an electricity meter. (They'll also let us know that you have a contract with them.)

Engage and pay electrical professionals to do the necessary work. You will need qualified ASPs for any ‘contestable services’ your connection requires, such as:

• building or modifying the connection to the network
• designing modifications to Ausgrid infrastructure
• building modifications to Ausgrid infrastructure.

Your right to connect expires one year from application submission. If you don’t connect before then you’ll need to reapply for a connection. Because our network is always changing your connection options may not be the same.

You’ll need Ausgrid plus a few other providers to install or modify your electricity connection.

Ausgrid:  We’re responsible for the network of cables and other equipment that distributes electricity between electricity producers and consumers. To get electricity to your premises or to supply electricity that you generate to others you need to connect to our network.

An electricity retailer:  Ausgrid does not generate electricity, we simply distribute it. You need a contract with an electricity retailer to supply you with electricity through our network. If you’re installing embedded generation your contract should also cover selling the electricity you generate.

You’ll need a contract with an electricity retailer to get an electricity meter. We can’t energise your connection without one.

Electrical professionals:  You’ll need to choose and pay for electrical professionals to build and attach your connection. As well as electrical work inside your premises you’ll need some ‘contestable services’ to install or modify a connection. For example, you may need to:

• attach your premises to a connection point on the Ausgrid network or work on an existing connection
• design upgrades to Ausgrid infrastructure to support your connection
• build extensions to Ausgrid infrastructure to support your connection.

We’ll let you know the contestable services you need when we respond to your connection application.

To guarantee the safety and reliability of the network only Accredited Service Providers (ASPs) who are authorised to do work in Ausgrid's area can do contestable service work. For information on the steps involved in connecting to the network see the Contestable Connection Process.