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Power Outage Support
Power outage support
Ausgrid worker fixing powerlines

Planned outage help

Steps to prepare for and minimise disruption during a power outage.

Lightening striking powerpoles

Unexpected power outages

What to do during an unplanned power outage.

outage map on a mobile phone

Check power outages

Check the outage map for known outages, or report an outage at your address.

How we notify you

Stay up to date on power outages in your area.

Life support

Resources for life support customers including how to register.

Our service guarantee

Read about Ausgrid's guaranteed service standards for our customers.

man holding mobile phone

We've gone digital

If you've registered your mobile phone number with your electricity retailer, you'll no longer receive postal notifications about planned power outages. Instead, you'll receive an SMS from Ausgrid regarding any upcoming planned outage at your address.

Find out more