Energy Charter
Ausgrid signed up to The Energy Charter in January 2019 because its principles align with our desire to become a more customer focussed business. By signing onto the Energy Charter, Ausgrid has promised to work with the industry to allow better outcomes for customers and build trust in the sector.
Ausgrid customer consultation - Port Stephens

Ausgrid is committed to doing things better and getting it right for our customers. One of the ways that we are seeking to measure our progress and learn from our peers within the industry is through our participation in the Energy Charter. As one of the 15 founding members, we are committed to the principles of the Energy Charter and delivering energy for a better Australia.

Ausgrid signed up to The Energy Charter in January 2019 because its principles align with our desire to become a more customer focussed business. By signing onto the Energy Charter, Ausgrid has promised to work with the industry to allow better outcomes for customers and build trust in the sector.

Our participation in industry forums helped develop the Energy Charter and what we need to transparently report to our customers what we are doing to improve energy affordability and deliver energy in line with community expectations. Our membership of the Energy Charter gives us the opportunity to communicate to our customers how we are meeting our commitments via the five Energy Charter principles and how we are considering customers in our business decisions. For more information, see our latest Energy Charter Report.

2023 Energy Charter Disclosure Report

Ausgrid is committed to continuing to engage directly with communities and listen to how customers think we should navigate the energy transition together. In FY23, to provide the safe, reliable, affordable and innovative service which customers demand we have:

     

  • Continued to provide energy safely, improving our Total Recordable Injury Frequency Rate (TRIFR) by 34%, now the lowest in seven years.
  • Improved access to energy safety information for all Australians by launching an industry first electricity safety website.
  • Tested how we can turn time of energy use data into customer savings through Project Edith, an end-to-end dynamic pricing trial which has received international recognition.
  • Kept communities at the heart of decision making with continued direct Voice of Community (VoC) engagement to shape local climate resilience solutions.
  • Received a record high reputation score from stakeholders (up nine points to 83.6) providing us with feedback that our initiatives are having a positive impact.
  • Identified several measures which will contribute to customer savings through development of our Regulatory Proposal.
  • Continued to explore innovation possibilities which will support an accessible, lowest cost transition including Federal grants to install 6 community batteries, connecting 11 JOLT Electric Vehicle (EV) chargers and 3 Stand Alone Power Systems (SAPS).
  • Supported rural customers in the Merriwa community by committing to our first microgrid, which will provide backup power in the case of outages.
  • Strengthened and built resilience in the grid for customers by completing 19 major projects.

We continue to partner with retailers and the broader industry to share knowledge and improve customer outcomes. Ausgrid’s focus in FY24 is to utilise the network platform to facilitate the increased electrification of homes and businesses - removing barriers and enabling our customers to access a more renewable future.

Our efforts will increase the connection of new renewable energy options and enable greater accessibility to renewables for all of society, not just the few. To do this, the Ausgrid team will continue to partner with our communities as we work together towards a net zero future.

Download the Report