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Questions to ask your retailer
- How does my current plan compare with the standing offer?
- Do you have a plan which is better than the standing offer?
- Do you have a better deal at the moment?
- Can I save more by paying on time or setting up a direct debit?
- How else can I access further discounts on my bill?
- I need help paying my bill. What assistance can you provide?
- Am I eligible for a government concession or rebate?
- Am I better off with a flat rate or time of use plan?
- Are there any cancellation fees included in the contract?
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Questions to ask your prospective retailer
- Do you have a plan which is better than the standing offer?
- Am I better off with a flat rate or time of use plan?
- What are the setup fees for the plan?
- Can I save more by paying on time or setting up a direct debit?
- How else can I access further discounts on my bill?
- What options will there be if I face financial hardship?
- Are there any cancellation fees included in the contract?