In the case of an electric shock

Do not attempt to touch or rescue a person who as received a shock until the power has been cut off and the situation has been made safe by a suitably qualified person.

• Stay at least 8 metres or two car lengths away from any live wire or conducting material
• Call Ausgrid Emergency line (24hrs) on 13 13 88

First aid

• In the event of an electric shock, even a small one, call 000 immediately.
• Do not touch burns, break blisters or remove burned clothing
• Always seek medical advice after an electric shock, even a small one

Remember, people who are in contact with an electrical source are themselves conductors of electricity until the power is turned off. Do not try to adminster first aid until the power has been turned off by a suitably qualified person.

What should I do while waiting for an ambulance?

If someone near you receives an electric shock, do not put yourself in danger:

• look first, don’t touch — the person may still be in contact with the electricity, and if you touch them, you will receive an electric shock
• switch off the electricity at the mains, remove fuses, turn off all powerpoints and unplug all cords before approaching the person
• if that’s not possible, use material that does not conduct electricity, such as a dry wooden broom handle, to separate the person from the electricity source take particular care if the victim is in contact with water, which carries electricity

To let us know about fallen wires and damaged powerlines you can make a report online, or call us on 13 13 88 (24hrs).

To report any other sort of hazard such e.g damaged or open kiosks call us on 13 13 88.

To request tree trimming, or a pole maintenance inspection check Our Services.