Independent Energy Customer Advocate
Louise Benjamin
Louise is a commercial and regulatory lawyer with extensive experience in energy and telecommunications regulation. She has worked as an independent energy customer advocate since 2016.
Louise is passionate about exploring strategic outcomes which benefit customers of regulated businesses. Her aim is to advocate for a balanced and innovative approach to the energy transition to maximise customer value.
Independent Energy Customer Advocate
Mark Grenning
Mark represents all aspects of electricity and gas supply to large companies in the National Energy Market. He is involved in a wide range of industry and regulatory advisory bodies.
Previously, he was a member of the AER’s Consumer Challenge Panel for five years and lectured in the Energy Masters program at the University of Melbourne for five years. Prior to that, he worked around the world for 30 years with Rio Tinto specialising in electricity and gas supply to operations.
Independent Energy Customer Advocate
Mike Swanston
Mike Swanston is a professional engineer with forty years of technical, regulatory and executive management experience within the Australian electricity industry in the areas of asset management, network performance, capital investment and power system operations.
Mike’s recent engagements include working with utilities, governments and regulators in Australia, Central and South-east Asia and the UAE. Mike assists with the prudent, efficient and sustainable development of utility services to customers; across energy and water, telecommunications and civil aviation.
With over seven years as a member of the Australian Energy Regulator’s Customer Challenge Panel, Mike advises the regulator and utilities on the technical, commercial and social aspects of regulatory price resets, with a focus on customer value and efficient service delivery,
