Network construction

Outage notification process

ASPs are responsible for proactive engagement, negotiation and notification of all parties affected by the requested outage, ensuring customer impacts are minimised.

Negotiations should consider customer impacts and outcomes including alternate dates, times and alternate supply arrangements.
Night outages in residential areas have significant impacts to customers ranging from loss of lighting at night, impacts to hot water system heating cycles and increased risk for apartment block essential services. These factors must be considered when planning an outage.
Proposed outage timeframes must align with project specific environmental assessment (SER/REF) requirements which may reference Ausgrid’s Environmental Handbook or a Construction Environmental Management Plan (CEMP).
Where complex coordination is required, Ausgrid expect a full project implementation plan (PIP) to be submitted prior to the commencement of construction.
Any variations to a planned outage are to be raised with the Ausgrid appointed representative as soon as practicably possible.
Ausgrid is obligated to ensure all customers being interrupted are notified in line with the National Energy Customer Framework (NECF) requirements.

How to schedule a planned outage

Registered ASPs can request a planned outage against an existing contestable project in the Ausgrid Portal.

The Ausgrid Portal Quick Reference Guide for Requesting Planned Outages details the steps required to submit a planned outage request via Ausgrid Customer Portal.
In addition this Step by Step Video of the process guides you through the process.

ASP/1 project forms

The forms required for the construction of a typical Level 1 project are listed below. The applicable paperwork must be submitted for all Level 1 ASP projects.

ASP/1 Project Forms Package - Download
PF03 Use of Subcontractors Form - Download
PF04 Earthing Location - Download
PF06 Cable Test Results - Download
PF08 Pole, Pillar & Street Light Data Capture Sheet - Download
PF10 Substation Check Sheet - Download
PF11 TEI Form - Download
PF12 Transformer Test Results - Download
PF15 Pre-electrification Statement of Compliance - Download
PF16 ASP project Checklist - Download
Kiosk substation labelling guide - Download
ASP/1 Live Work Planning Assessment Form v4.0 Download

Customer Connection Improvements

Customer Connections Frequently Asked Questions - September 2024 ASP1

Ausgrid Customer Connections ASP Information Pack - September 2024 changes

Ausgrid Customer Connections - Infographic for Customers - September 2024 changes

Demonstration Videos

Customer Connections - Booking a Pre-construction Meeting Demo Video

Customer Connections - Entering Critical Planned Date Demo Video

Quick Reference Guides

Quick Reference Guide - Critical Planned Dates

Quick Reference Guide - Post Outage Documents

Quick Reference Guide - Booking a Pre-construction meeting

Expectations for participants at the pre-construction meeting

Notification of Service Work

Notification of Service Work (NOSW)

To ensure Ausgrid can safely operate the network and provide customers with accurate information on planned and unplanned power outages, our Notification of Service Work (NOSW) records need to be as accurate as possible.

A Notification of Service Work (NOSW) form must be submitted once work has been completed. The locations of all overhead and underground cables, joints and conduit installations must be accurately recorded on the NOSW diagram, and relevant equipment should be correctly labelled in accordance with Ausgrid’s requirements.

How to lodge a NOSW

Complete the Notification of Service Work (NOSW) form via the Ausgrid Portal.
Add your supporting diagram (All NOSWs requiring an overhead or underground service line to be altered must have a diagram submitted with the NOSW.)

Please note: Paper based NOSW’s are no longer accepted.

NOSW Diagram Templates

Download and complete the NOSW Diagram Template.
Refer to ES4 - Accredited Service Provider Authorisation (Clause 10.4.1) for information on the requirements and minimum standards for NOSW Diagrams.

Example NOSW Diagrams
To assist the completion of your diagrams we have included the following examples:

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