COVID-19 Response

30 March 2021

Ausgrid remains committed to the health, safety and wellbeing of our customers and the communities we work in, our staff and their families. We are continuing to monitor the COVID-19 situation and adjust our plans and arrangements as advised by government and health authorities. 

Our customers

Our operational practices in response to this pandemic are being regularly reviewed and updated but customers remain at the heart of our business. We are committed to working with you, and for you, to get through this difficult time.  

We understand that many of you will have changing needs and situations. Our contact centre is available to discuss general enquiries, life support information or power supply issues on 13 13 65.

For more information on future planned power outages in your area, visit power outages.

Our staff

Our crews are continuing to do critical work to keep the electricity network running for everyone during this time.

We have adjusted our work practices to minimise the risk of COVID-19 transmission and ensure physical distancing and strict hygiene practices are observed. Our practices are in accordance with government requirements. 

Power supply

We have a range of contingency plans in place so we can be as responsive as possible to any changes. This includes a strong focus on completing critical tasks on our network to ensure it is as resilient as possible.

It is important this work continues to be done now in case our workforce is impacted by the spread of COVID-19. For more information on this please see 'Prioritising Urgent Works'.

If we were to experience a major incident or storm during the pandemic, depending on restrictions in place, our response time may be impacted. We are asking everyone to do their part in keeping essential devices charged, have a back-up battery in place and think about what else your family may need if a power outage was to impact your home.